Chat

An unique solution for indicating live presence on your webpage, and smoothly converting online self-service processes into chats whenever relevant for the visitors!
Creating a truly live assistance website, brings unique opportunities to meet customer expectations and surpass your competitors’ abilities:

  • VISIBLE AND ALWAYS UP-TO-DATE PRESENCE INFORMATION for visitors
  • ONE CLICK TO CONNECT
  • the best possible queue-experience, whenever your visitors have to “wait in line”
  • providing UNIQUE AGENT WORKFLOW SUPPORT, including STRONG COOPERATION TOOLS while chatting
  • providing post-session documentation for both parties
  • where SAFETY and PRIVACY are safeguarded.

Excellent communication channel for securing e-purchasing processes, direct response from digital marketing, customer-treatment, webstudies, counseling-and information services.

Simply indispenseable for those who want effective customer service, increased sales and better reputation.

Chatvindu

Some important focus-areas:

  • «Traditional web» vs. mobile surfaces.
  • Costumer promise.
  • Staffing, routing, deadlines and escalation.
  • Workflow before, under and after dialog.
  • Instant Follow-up.
  • Steering, statistics og planning.
  • Change of channel, chat for e-mail, chat for telephones, chat for SMS.
  • Dialog history across channels.
  • Aligning with phoneques or our own chat-line?
  • Saving and interaction with CRM.

It is increadibly easy to start chatting.
Your business can start with eDialog24 FREE without costs, or consider more modules / bigger reach with eDialog24 PRO.