Facebook and Twitter

Facebook logo
Facebook is the worlds largest social media. Be present and serve your costumers! With our Facebook integration you can simply respond to posts, comments and instant messages on your Facebook page. The posts and messages is treated in a manner similar to chat, E-mail or SMS. Posts can be redirected to other coworkers, with a deadline for response. Multiple people woking in costumer service can cooperate on handling threads with a lot of activity. Like our other communication channels, everything can easily be archived in your CRM system.

This makes operating Facebook incredibly easy, simultaneously as you can operate other written communication channels within the same interfaces.

Twitter logo
Get all of your Twitter messages where your business is tagged within the same message queue as your other written communication channels.
A lot of action on the Twitter threads you are following? No problem, invite your coworkers to handle the thread in real time!