Security Policy

1. Introduction

This Privacy Statement applies to eDialog24 AS and explains why we collect information about you, how we use this information and how we take into account your privacy.

eDialog24, at the general manager, is the processing officer for the processing of personal data by the company. The statement contains information that you require when collecting information from our web sites (Personal Information Act section 19) and general information about how we treat personal data (Personal Data Act section 18, paragraph 1).

eDialog24 AS’s basis for processing personal data will vary, but pursuant to section 8 (a) and (b) of the Personal Information Act, will consist of the consent of the data subject or because it is required by law. Furthermore, it may be necessary to process personal data to fulfill an agreement with the registered person or to fulfill a legal obligation.

Consent to processing personal data may be withdrawn at any time pursuant to Article 13 (2) (c) of the GDPR.

2. About personal information and regulations

Personal information is information and assessments that can be linked to an identifiable individual. This can be name, address, phone number, email address, IP address, and purchase and behavior history.
All processing of personal data, such as collection, registration, storage and extradition is subject to separate rules, including the Personal Information Act. It is the general manager who
is responsible for the processing in accordance with the law’s rules. The Data Inspectorate supervises compliance with the law.

3. What kind of information do we collect?

In order to deliver as good services as possible, we rely on collecting various types of information, including personal information about you. Below is an overview of how we typically collect personal information and what information this typically is. We do not collect sensitive information.

a) Information you provide to us

If you submit requests via our website, by email, chat, SMS, Facebook or Twitter or contact us per. telephone, information will be stored by us if stated and if
relevant in our service of you as a customer; name, e-mail address, address and mobile number. In addition, information that you actively provide from you as part of the dialog itself will be stored in dialog history. The information you provide can also be enriched by posting services (or other sources such as social media that you actively give us access to).

b) Information we receive through the use of our services

When using our services, we record information about what services you use and how to use them. We collect information about:

i) Your device and internet connection:

We can record information about the device you use, such as mobile / PC, operating system, and browser versions. We can also collect information about the connection to our services, such as IP addresses, network IDs, cookies, and unique identifiers.

ii) Use of the Services:

We record information about your use of the services, such as which pages you are in, when you are in the pages, and what features you have used on the pages.

iii) Position information:

We can also register your geographical location when you use our services, or shop in our stores through data from purchases you make.

c) Information we receive from other sources

In some cases, we make manual submissions in, or similar sources to supplement missing information within the scope described in Section 3a of this Statement.

d) Cookies and other content stored locally

When you use our web pages, cookies and other data are stored that can be read by us later. Read more about our use of cookies (cookies).

4. What is the information used for?

We use personal information for the following purposes:

a) To deliver and improve our services

We use personal information to deliver our services to you and the business you are employed in. For example, we need personal information to log on to our systems, order solutions, and provide customer follow-up.

b) To customize the services and provide recommendations

We would like to provide you with recommendations, product information and service adjustments that are most relevant to you and the business you are employed in. This will mainly be given based on the role you play in the business.

c) To prepare statistics and understand market trends

We prepare statistics and chart market trends. We do this to improve and further develop our product offerings and services. As far as practicable, we try to do this with anonymous information without knowing that the information is specifically linked to you.

d) To prevent abuse of our services

We use personal information to prevent abuse of our services. Abuse may be an attempt to log in to someone else’s accounts, attempted fraud, spamming, hot, malicious and other acts prohibited by Norwegian law.

5. Sharing of information

We do not initially share personal information with other companies, except for our partners who need the information to provide services to or with us. If we provide personal information, we enter into agreements with the relevant third parties that limit their opportunity to use the information.

We will also be able to disclose information in individual cases imposed by law, for example to public authorities if suspected offenses are suspected.

6. Transfer of personal data to abroad (a) Within the EU / EEA

Your personal information can be transferred to abroad. The transfer of personal data within the EU / EEA area may be free of charge in accordance with applicable privacy legislation.

7. Managing of personal information

You can even influence what personal information we will have about you and how to use them. You can do this by contacting us at

If you notice any errors in the information we have about you, you can usually change this in the settings or by contacting us so that we can correct it.

You have the right to request access to personal data in accordance with. Personal Information Act § 18 and GDPR art. 15.

You also have the right to restrict treatment in certain cases according to GDPR Art 18.

For questions regarding your personal information, you can contact us at at any time

8. Deletion of personal data

You are bound to be able to delete all our information about you without notice, as long as we are not required to store these. You can contact this via

9. Security of personal data

We use appropriate security measures to protect personal information under our control against unauthorized access, retrieval, use, disclosure, disclosure, copying, modification or disposal.

10. About marketing in email, SMS and in social media

If you have an active customer relationship with us, we can send you marketing by email or
with other electronic communication methods in accordance with section 15 of the Marketing Act. This includes newsletters and other inquiries regarding content, services, offers, promotions and events from us, our partners and partners via email, telephone, SMS, mail / letter and social media.

However, if you do not have an active customer relationship, we will only send such marketing if you have given us consent. Your personal data can also be used to customize this communication. You can easily sign up for marketing requests through the unsubscribe feature in your emails / text messages at any time.

11. Changes to the Privacy Statement

We may periodically update or change the privacy statement. In case of major changes, we will inform you about this.

12. Right to complain

You have the right to appeal to a supervisory authority, here the Data Inspectorate, pursuant to GDPR Article 13 (2) letter d.

13. Contact information

If you have questions about our privacy statement or our use of personal information, please contact us at